New Delhi: After videos of jawans highlighting their poor food conditions went viral this week, Army Chief General Bipin Rawat said that complaints or feedback by soldiers should be sent to his office rather than through social media, stressing the importance of problems being handled internally. General Rawat also told reporters, “In a force of over 12 lakhs, there will be grievances. General Rawat said. “Social media is a two-sided weapon – sometimes it has a detrimental effect.” The army chief said that the identity of the solider making the complaint will be protected while the case is being investigated and later, the name will be deleted to guard against retributive action. “Every jawan matters to us,” said the army chief, adding that “grievance or complaint boxes” should be used to deposit written complaints that will then be taken up directly by his office. Earlier this week, Tej Bahadur Yadav, a jawan with the Border Security Force or BSF, posted videos on Facebook that showed the food that he said was being served to soldiers like him at the Line of Control. The Border Security Force said that the complaint is being investigated and has moved Tej Bahadur Yadav away from the Line of Control to Jammu and Kashmir’s Rajouri. His family says he is being targeted for exposing the difficulties that jawans like him encounter. The Border Security Force has also alleged that the solider has a drinking problem and has run into disciplinary problems earlier. The Prime Minister’s Office has asked the Home Ministry, to whom the paramilitary force reports, for details on the case. Yesterday, an army jawan, Lance Naik Yagya Pratap Singh, posted another video in which he said his bosses in Dehradun harassed him after he wrote to Prime Minister Narendra Modi over problems faced by the soldiers. “I had written an application to the PM in which I said that soldiers, who act as sahayaks, should not be made to polish shoes of officers,” the soldier.